Privacy Policy | Opus Lumiere

Effective Date: 1st April 2012

Last Updated: 23rd March 2025

1. Introduction
Welcome to Opus Lumiere. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.opuslumiere.com (the "Website").

By using our Website, you agree to the collection and use of your personal data in accordance with this policy. If you do not agree, please refrain from using our services. This policy complies with the applicable data protection regulations, including the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

2. Information We Collect
We may collect and process the following types of information:

Personal Information: This includes your name, email address, phone number, postal address, and any other details you provide when contacting us, subscribing to our newsletters, or booking our services.
Technical Data: This includes your IP address, browser type, operating system, referral source, browsing behavior, and usage data collected through cookies, tracking pixels, and analytics tools.
Payment Information: If you make a purchase, your payment details (such as credit/debit card information) are processed securely through a third-party payment provider. We do not store payment details on our servers.
User-Generated Content: If you interact with our website by leaving comments, submitting reviews, or uploading files, we may collect and store this information.

3. How We Use Your Information
We use your information for the following purposes:

To provide, manage, and deliver our photography services.
To respond to your inquiries, requests, and customer service interactions.
To send you booking confirmations, invoices, and service-related updates.
To improve our website, services, and user experience through analytics and feedback.
To personalize marketing efforts and send promotional materials (if you have opted in).
To comply with legal obligations and enforce our terms and policies.
To detect and prevent fraudulent activities, spam, and security threats.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information under the following circumstances:

Service Providers: We may share data with third-party companies that assist in website hosting, payment processing, analytics, and email communications.
Legal Compliance: We may disclose your information if required by law, legal processes, or government requests.
Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity.
Marketing Partners: With your consent, we may share data with partners for promotional purposes.

5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, loss, or alteration. This includes encryption, firewalls, and secure server configurations. However, no online platform is completely secure, and you should take necessary precautions to protect your data.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

Essential Cookies: Necessary for website functionality, such as logging in and making purchases.
Analytics Cookies: Help us understand how visitors interact with our site and improve performance.
Marketing Cookies: Used to track user behavior and personalize ads.

You can manage your cookie preferences through your browser settings or opt out via our cookie consent banner.

7. Your Rights
Depending on your location, you may have the right to:

Request access to your personal data.
Correct inaccurate or outdated information.
Request deletion of your data where applicable.
Object to data processing for direct marketing purposes.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@opuslumiere.com.

8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

9. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize the data.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or industry standards. Any updates will be posted on this page with a revised effective date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Opus Lumiere
Email: contact@opuslumiere.com
Phone: +44 7444 665 739